Refund Policy

Duplicate payments, clear overpayments, failed subscription activation after valid proof, or confirmed service billing errors may qualify for a refund or account credit.

Each request is reviewed using the invoice, transaction ID, submitted payment proof, USDT transaction record, approval history, and relevant audit logs.

Consumed subscription periods, payment service fees, exchange fees, wrong-network USDT transfers, underpaid invoices, abuse, or policy violations may be non-refundable unless required by law or approved by the owner.

Customers are responsible for checking the payment method, amount, wallet network, and invoice details before sending payment.

Email support@nextchapterai.app from the workspace owner email. Include the workspace name, invoice number, payment method, transaction ID or transaction hash, and the reason for the request.

We may ask for additional proof when the transaction cannot be matched safely.

Refund decisions, notes, manual override reasons, and related payment state changes are retained for accountability and dispute handling.

Approved refunds are returned using an available method agreed with the customer. Processing time depends on the payment provider, blockchain network, and required verification.